There�s been a lot of talk about the future of our business communications since BT announced the Public Switch Telephone Network (PSTN) switch off planned for 2025. With VoIP technology soon to take over, it�s time to look at the next-generation in business communication. In this blog post, we answer your Cloud PBX FAQs and how this browser-based phone system can support your business, from enhancing your staff productivity to boosting your business sales.

What is a Cloud PBX Phone System?

A Cloud PBX telephone system is the next-generation replacement to traditional phone systems. Technology evolves rapidly, and a hosted phone system offers a scalable, future-proof communication service in a single, online interface. Cloud PBX Phone Systems are browser-based, meaning real-time updates are automatic, and the system has an everlasting lifespan.

A Cloud PBX Phone System offers enhanced communications using new technologies from a single web-based platform. Security is possible through browser-to-browser functionality, without the need for VPN services. Unified Communication and Collaboration (UC&C) tools deliver an improved user experience with smart, flexible, digital applications used wherever an internet connection is available.

What is WebRTC and how does it work?

WebRTC (Web Real-Time Communication) technology is a 2-way communication feature between a web browser and your contact centre agent. The real-time communication is made through a simple online application for chat, messaging, calls, file sharing, conference call and video. This ensures that you increase interactions with your customers and communicate with voice, text, images and video.

What is Unified Communication?

Unified Communication and Collaboration (UC&C) provides users with a secure connection for all devices, linking them together in one, easy-to-use system. UC&C provides an improved user experience with flexible, digital applications wherever an internet connection is available.

What is Wildix?

Wildix is a 100% secure web-based UC&C system provider using WebRTC (Real-time Communication). Telecoms World is a Gold partner to Wildix, enabling us to provide the most secure and up-to-date telecom solutions for your business. Wildix business communication Cloud PBX can reduce communication costs by an average of 50% (sometimes up to 75%).

What functionality does Wildix have?

The Wildix next-generation, Unified Communication system has multiple functions including file transfer, SMS, shared phonebook, fax, contact centre, desktop sharing, statistics, video conference, mobility, localisation, calls and messaging. Increase your internal and external communication productivity effortlessly with low maintenance costs.

How can Unified Communication benefit my business?

Unified Communication is no longer just available to large enterprises, small to mid-sized companies can also benefit from the latest Cloud PBX technology. The beauty of Cloud PBX is that there is no longer any need for a traditional fixed office setup, as all calls are directed to your mobile or desktop wherever a Wi-Fi connection is available. This allows you to work seamlessly from numerous locations using several highly rated communication functions, and compatible with both iOS and Android devices.

What�s the difference between VoIP and Cloud PBX?

Hosted telephony (also referred to as cloud telephony or hosted VoIP) is a business phone system which is hosted in the cloud with online access. Users can make and receive calls using a variety of internet-enabled devices including desk phones, desktop computers, laptops, and smart phones.

Cloud PBX Phone Systems are completely browser-based; meaning real-time updates are automatic and the system has an everlasting lifespan. A Cloud PBX telephone system is the next-generation replacement to traditional phone systems using WebRTC (Web Real-Time Communication) technology.

For more information on our Cloud PBX Phone Systems or any of our other business services, please contact our team of experts on 0800 774 7772.