Millmoll Limited

Millmoll is an award-winning company that encompasses several brands within the furniture hire industry; working with clients across many sectors including hospitality, corporate, educational, and charitable organisations.

The Challenge

With multiple office sites and a number of new staff, Millmoll required a phone system that could handle their current requirements as well as grow with their business. They wanted an easy to use system to manage where their various phone numbers were routed to and where calls are answered within their different businesses.

Telecoms World Solution

Telecoms World recommended VoIP, a Hosted Phone System, for Millmoll to provide them with simple online call management, scalability and future-proof functionality. VoIP unites Millmoll’s many business locations, including any mobile workers, into a single converged communications network and provides them with an unparalleled range of telephony support services and features.

Results

The VoIP Phone System has given Millmoll the capability to change and review any of their telecom products as and when they choose. They can easily add users to their online account and make changes to their features with instant implementation; offering a huge impact on the productivity of their business. The option for their workers to use an integrated Phone System Mobile App for remote staff also means they can make and receive calls as if they had their landline with them - and present their business number to clients. They also now have complete visibility of their business calls to measure and improve sales, service levels and understand business calls with real-time analysis. They can control up to 10 department options with the ability to divert to landline or mobile numbers and welcome callers with a bespoke introduction and options messages.

Customer Requirements:

• Review call performance easily online
• Manage calls to their various businesses
• Divert a variety of inbound numbers efficiently
• Grow easily with their business and changing infrastructure

Solution Components:

• Easy to use website portal
• A range of flexible call handling solutions
• FREE handsets and FREE connection
• Changes to phone features with instant implementation
• Scalable to add products and services as the business grows
  
  

“Telecoms world explained in great detail how VoIP would benefit our business. They analysed our current system and advised the best way to modify and upgrade our set-up to enable us to get the best out of VoIP; which can grow with our business. The system is working perfectly, the lines are great and we are very happy with the results.”

Nick Holliss Managing Director, Millmoll Ltd