Our Latest Blogs and Client Videos

Social media companies will face penalties if they fail to protect children on their platforms, the UK communications regulator Ofcom has warned.

UK mobile customers will now have better protection against unexpected roaming charges, both at home and abroad, thanks to new Ofcom rules that come into effect today.

The UK's mobile services currently operate across four generations of technology: 2G, 3G, 4G, and 5G. Since 2003, 3G networks have been used for calls, texts, and slower data services. However, mobile providers are now phasing out 3G networks, which may impact customers using older devices. If you have a 4G or 5G device, you likely won’t be affected, though some updates may be needed.

The UK's National Crime Agency (NCA) has closed down an online platform used by criminals to defraud thousands of people globally, according to an announcement.

UK telecoms regulations are set to become more stringent, aiming to block millions of suspicious calls from international scammers, according to the communications regulator Ofcom.

BT has significantly postponed its efforts to compel customers to transition from traditional copper-based landlines to internet-based services, citing concerns raised by vulnerable individuals. The company halted the switch at the end of last year following incidents where telecare devices ceased functioning. In the UK, nearly two million people rely on personal alarms connected to landlines.

The upgrade to the data link between the Large Hadron Collider (LHC) in Switzerland and data storage sites in the Netherlands represents a significant technological achievement. The newly established link, capable of speeds up to 800 gigabits per second (Gbps)

The issue of electricity consumption by generative AI systems is a significant and growing concern. As Sasha Luccioni from Hugging Face explains, these AI models are particularly energy-intensive because they activate vast amounts of computational resources every time they process a query.

Telecoms World is proud to announce the release of its latest innovation: the 'Business Calls' mobile application. Designed to meet the evolving needs of modern businesses, this cutting-edge app combines online control of call routing, call statistics, and number presentation into a single, user-friendly platform.

In a bid to shield UK mobile customers from unexpected roaming charges both at home and abroad, Ofcom, the UK's communications regulator, has introduced new regulations set to take effect from October 1, 2024. These rules come in response to the cessation of EU 'roam like at home' regulations following the UK's departure from the European Union.

An insightful Forbes article featuring Salesforce CEO Clara Shih discusses the remarkable impact AI co-pilots are making in customer service and sales. One of our clients has already experienced a 30% reduction in call volume by leveraging AI automation to handle repetitive customer inquiries. This has allowed their staff to redirect their focus towards revenue-generating tasks.

FTTC (Fibre to the Cabinet) and FTTP (Fibre to the Premises) are two different types of broadband connections that use fibre optic cables. The main differences between them include delivery distance, speed and cost.

The best way to promote a business online will depend on several factors, including the nature of the business, the target audience, and the budget. However, here are some effective online marketing strategies that businesses can consider.

Improved Customer Perception: Having an 0800 number can create a positive image of a business and can help to convey that the business is established and trustworthy. Customers are more likely to call an 0800 number as it is free for them to call, which can also improve customer satisfaction.

SoGEA (Single Order Generic Ethernet Access) is a new type of broadband that allows businesses to access high-speed internet services without the need for a traditional phone line. With SoGEA, businesses can get a dedicated internet connection that delivers fast and reliable internet speeds.

There are many phone systems that are suitable for small businesses, and the best one for your business will depend on your specific needs and budget. Here are some popular options outlined in our blog...

Increase donations with an exclusive Charity 0300 Number. The ethical 0300 Number range allows not-for-profit, charities and public bodies to offer consumers a cheap to call, exclusive single point of contact across the UK. Read how an 0300 Number can help your charity or not-for-profit organisation.

Working on the move means that business calls can be missed, this is simply resolved using a divert to the mobile phone. But how do you present a business telephone number when dialling out? Learn how a simple application allows users to choose the business number they want to present when dialling out.

As we all now know from the Coronavirus pandemic, a disaster can suddenly hit when we least expect it. With many businesses now adapting to flexible working, there are multiple systems now in play to ensure that staff can work from anywhere. In this blog post, we discuss how to protect your business from disaster and answer the question, �why do I need a disaster recovery plan?�.

Remote working solutions to grow your business With many businesses now encouraging their staff to work remotely, it's important to know which software and applications are available to you, helping your employees to perform better wherever they are located. Here's a few cost-effective homeworking solutions and FAQs that address how to boost business revenue and enhance staff performance.

Managing your IT and computer systems can be a headache for many businesses. Risk of system and data breaches, cyber security issues, communication disruption and connectivity are just a few of the problems your business may face if not looked at properly. Here's a number of solutions that can reduce your business stress.

One of the best ways to truly get the most out of business activities is by examining the results. For instance, understanding the level of customer response when you launched your last promotion can help you determine what worked best, what could be improved and where to focus future efforts. Here's how Call Analytics can help you grow your business.

Microsoft Teams has been instrumental in the way we have communicated with others over the last 2 years, with businesses across the UK utilising the platform to stay in contact with customers, colleagues and suppliers. There has now been a fantastic new development in how Microsoft Teams can be utilised as a fully-functional telephone system for your business.

Virtual Receptionist services and Professional Voice Recordings can have a huge impact to your business. Whether you are a contact centre or larger business with multiple departments, it�s important to provide a professional and organised telephone service to customers using the appropriate customer greetings. We have compiled a list of the most common types of virtual message with reasons why they are so effective.

Whether you're planning a getaway, office closures or simply wanting to enhance business continuity - Call Routing is essential for modern day working. Having a contingency plan in place when plans change can make all the difference for callers trying to get hold of your business. Learn the key rules in how to ensure you never miss another business call.

With more and more people doing away with the traditional landline, potential new customers will appreciate you providing them with a mobile friendly number to contact; enabling you to appeal to a wider audience, not just your local area. Find out why an 03 number prefix could be a great choice for your business number.

Marketing your business through multiple channels can be an effective way to increase inbound calls and bring in new business. However, with numerous campaigns across multiple locations, it can be tricky to report on which marketing campaign is generating the most leads. We want to provide your business with useful ways to broaden your local presence and report on individual campaigns using local number analytics.

Stop scammers in their tracks by dialling 159 Global Cyber Alliance (GCA) and Stop Scams UK have launched a new emergency hotline number to allow people to instantly report and check financial scams as they happen by dialling a 3-digit access code on their telephone.

We answer your frequently asked questions on Cloud PBX phone systems and how this browser-based platform can support your business. We outline the ways that businesses use a Cloud PBX to enhance staff productivity, improve customer service and boost business sales using...

There are numerous systems and platforms out there that can help boost your sales and enhance your call handling. However, its sometimes good to slow down and remind ourselves about the simple, cost-effective quick wins available to your business. We look at two of the smartest solutions in the Telecoms industry.

In the ever-changing business environment, transferring customer calls quickly and efficiently to all members of staff is essential for increased sales and customer satisfaction. It is vital to understand the perks of providing a seamless mid-call transfer process for businesses. Read about the benefits of transferring customer calls quickly.

What does it mean to be PCI Compliant and does this effect your business? Many businesses are accepting payments over the phone or through a PDQ machine. If any company intends to accept card payment and store, process and transmit cardholder data, you need to host your data securely.

There are many numbers available to businesses large and small, and it's important to identify which number would be most beneficial for your type of business. In this blog post, we will be looking at the benefits of 01/02 Virtual Numbers and why these should be considered for your business.

Are you managing your Video Conferencing in the best possible way to give everyone a great experience? The use of Conference Calls, Zoom, Teams and Facetime has dramatically increased over the last 2 years. In this blog post, we explore the simple ways to manage your business Video Conferencing in a secure and professional way.

With many people now starting up their own business, it's crucial to know which telecom products are best suited. We look specifically at each of the Inbound Business Numbers available and help you to identify which type would benefit your business the most.

For NHS Trusts, finding home working solutions for their back-of-house staff and supporting departments has been essential. In this blog post, we look at 3 examples of key NHS Trusts and how we have helped them overcome the challenges and restrictions of the Coronavirus pandemic.

Telecoms World is working with a number of NHS divisions to deploy Hosted Contact Centres and take patient and staff calls during the Coronavirus outbreak. This has enabled their call handlers to access all the departments they would typically need, from Accounts to IT Support, as well as specialist divisions being set up in response to COVID-19.

We have explored some of the top website providers available to help you choose which one will help you get website up and running in no time. With the majority of the population working from home for almost a year, it has paved the way for so many more small businesses starting up.

When it comes to forming an alliance with another business, it is natural to question the legitimacy of the partnership offer, and whether the benefits created on both sides are worth the effort. However, the simple fact is that partnerships offer a win, win for both parties involved, and one side cannot benefit without the other. In this article, we discuss 4 reasons why business partnerships are worth investing in.

On 19th January 2021, our Head of UK Sales, Keith Bird, became one of the very latest interviewees on the Business Bunker radio show and podcast on Channel Radio 2. Keith was interviewed for over forty minutes on the benefits of business broadband for episode 512 of the long-established and much-respected show, which has a studio based in Kent.

The Coronavirus has been extremely tough for everyone. However, those with young children have had the additional struggle of having to rely on their home internet connection for online education. On 6th January, Ofcom announced they have released guidance to support families and their children to get online and continue essential learning.

We have been helping our customers boost their business in recent months with FREE promotion services including, creating a Google My Business Page and posting a business advert about their services to over 30,000 connections we have through our social media platforms. To celebrate the launch, we are giving away an Amazon Echo Dot! Show us how you�re promoting your Telecoms World business phone number.

Many businesses are now moving away from the traditional office environment and using their mobiles for business calls. You may have come across the term 'Business Only SIM' but what does this actually mean for your business? Read more about how this can benefit your business.

There are numerous systems and platforms out there that can help boost your sales and enhance your call handling. However, its sometimes good to slow down and remind ourselves about the simple, cost-effective quick wins available to your business. We look at two of the smartest solutions in the Telecoms industry.

VoIP Phone Systems have been in demand over the past few years, and will soon be the only available solution to connecting your calls post-2025. We wanted to address some of your frequently asked questions and advise on how Voice Over Internet Protocol (VoIP) can slingshot your business into the future.

There are some essential communication products and services out there, but some stand out from the rest. Strategic Account Manager at Telecoms World, Derek Read appeared on the popular Business Bunker show to discuss the cloud-based, unified communications system Wildix.

Founded in 2002, we are extremely proud to celebrate our 20th anniversary with our fantastic staff. An afternoon of delicious food, an amazing cake, a challenging quiz game and some light drinks were thoroughly enjoyed by all.

The PSTN switch-off is the planned phase-out of the Public Switched Telephone Network (PSTN) in the UK, which has been in use for over a century. The switch-off means that traditional landline phone services will be replaced by Voice over Internet Protocol (VoIP) technology.

Never want to miss an important business call again? We’ve got you covered. How Simultaneous Targets can help your business thrive. These days the fight for business is real. With the economy now bouncing back and businesses clamouring for new custom, you need to make sure your business is at the top of its game and easily accessible to all.

When it comes to business success, one of the most important aspects is to ensure that inbound callers receive a courteous experience over the phone. Call Queuing can be one of the most essential tools in your business arsenal. Here's everything you need to know about queuing your business calls.

A fantastic way to introduce calls to your business with professionally recorded welcome messages, department options, busy and out of hours messages. Using the Interactive Voice Response solution is the ideal way to configure a virtual receptionist for call handling 24/7

We’re always looking to help businesses find new ways to enhance their performance, increase sales and boost communication. With the year now coming to an end, we wanted to explore some of the upcoming industry changes and how to overcome some of the potential roadblocks with opportunities to slingshot your business into 2022!

Attracting a new business partner can be difficult and frustrating at times. Although you’re offering a fantastic opportunity and essentially a win/win situation, people may not always be in a position to accept your proposal. We’ve put together 7 useful tips in how to attract new business partners and grow your business.

In this blog post, we will be looking at the benefits of freephone 0800 numbers and why these should be considered for your business. These non-geographic numbers can boost sales and create a professional brand image when applied to company marketing or promotional campaigns...

VoIP telephony is the an advanced form communication utilising internet technology and cloud-based management platforms to build a robust, reliable and affordable voice option for business. Thousands of business across the UK have switched to VoIP for the key reasons outlined in our article...

There are many things to consider when starting a new business, but what happens when everything is ready but your broadband line connection is delayed? The Telecoms World 'Office in a Box' solution allows your business to continue with your business launch date by providing a quick and simple plug and play internet solution.

Have you ever wondered what you would do if your internet connection were to fail? If so, it probably means that you need a disaster recovery solution to fully protect yourselves should the worse happen. Almost every business requires some kind of internet connection to successfully run, and this means that if your connection suddenly stops, then so does your business and its income.

Your business number can have a dramatic impact in driving new business and gaining additional revenue. We want to dive deeper into the business types that can benefit from rebate numbers, and look at the different types of 084, 087 and 09 Premium Rate Service Numbers that could benefit you.

We look at 3 recording solutions that can help your business stand out from competitors and streamline your call management and professionalism.

When it comes to maintaining a professional business presence, there’s nothing better than using your new business number when making outbound calls to customers. But what happens when you’re making the call from your personal mobile? Many businesses often find themselves losing out on new sales simply because the receiver doesn’t recognise the mobile number to be genuine. Here’s how you can combat this problem!

As lockdown restrictions vary across the UK, it will take the country a long time to recover, in all manner of ways. There are glimmers of a �new normal� and an array of new business opportunities have emerged as people learn to adapt to new ways of living. Here's a few tips on starting a new business in 2021.

As broadband services have evolved in reliability and speed over the past 10 years, we wanted to answer some frequently asked questions on broadband connectivity and how the UK is set to becoming fully digital using fibre connectivity by 2025...

The end of the PSTN has many businesses raising similar questions and concerns on the future of their phone calls. The switch-off is the biggest change in telecoms for centuries and our experts address any preconceptions and look at the alternative 'internet-based' solutions...

According to recent figures from network provider Openreach, 2020 delivered more than double the amount of broadband usage across the UK, including a record-breaking Boxing Day. This was driven by an increased use of home working technology, video conferencing, online gaming, and streaming services such as live sport, Netflix and Amazon Prime Video.

An introduction to the Pocket Landline solution with our Black Friday offer (£14.99 for 3 months, £19.99 thereafter on 24 Months Contract)

As we bring an end to an extremely difficult year, we reflect on the struggles many businesses have faced, and what measures can be put in place to prevent additional pressure on your organisation.

Despite 2020 not going much to plan, there are still areas in which businesses can benefit financially, environmentally, and socially this Christmas.

2020 has been an extremely difficult year for all of us, and businesses around the world have had to react quickly to ensure they remain afloat, with employees safely and efficiently working from home. As a result, many businesses have struggled to maintain a high number of inbound calls and new business wins. In this blog post, we provide 3 simple methods to start your 2021 off in great form.

Government regulator, Ofcom, has recently announced that mobile phone companies will no longer be permitted to sell ‘locked’ handsets.

Professional voice recordings can keep customers engaged and reduce the number of hang-up calls, resulting in increased new business leads.

Analyse your local number marketing success in 4 simple steps.

Did you know that 86% of consumers say that authenticity is a key factor when selecting a brand? We want to dive deeper into what it takes to develop a professional brand image

There are many articles on how to increase inbound calls to your business, but how do you manage a sudden surge in inbound calls with limited staff?

Telecoms World are happy to announce that we have now officially joined the G-Cloud 12 framework, enabling us to continue to provide cloud-based services to business across the UK.

We want to provide your business with useful ways to broaden your local presence and report on individual campaigns using local number analytics.

According to new figures published in Ofcom’s Connected Nations summer update, full-fibre broadband is now available to over 4.2 million homes in the UK.

Many businesses suffered in the early stages of lockdown with no disaster recovery plans in place. Is your business prepared for a second COVID-19 wave?

Unified Communication and Collaboration (UC&C) provides users with a secure connection for all devices, linking them together in one, easy-to-use system.

Virgin Media has announced the Autumn launch of a new ‘Essential Broadband’ service available to customers receiving Universal Credit.

Combine a professional web and email domain with the latest Microsoft 365 software to achieve a reputable business presence

Ofcom has announced that the UK could soon experience a faster, more reliable wireless connection.

Ofcom has announced a review of the pricing practices that broadband companies are applying, ensuring vulnerable out of contract customers are protected.

Media regulator, Ofcom has recently announced guidelines on how communication providers should be treating those who are struggling due to Coronavirus.

Openreach has announced that Full Fibre broadband is progressing throughout Northern Ireland and Wales.

As the UK evolves into the ‘new normal’, many businesses are now gradually looking into how they can return to the office safely and successfully.

Openreach has announced that 80,000 Edinburgh homes and businesses can now access full fibre broadband

Upgrading to a cloud-based system can not only future-proof your business, but also saves you a significant amount of money along the way.

World Technologies (World Tech) is the sister company of Telecoms World, specialising in IT services and support for SMEs and Corporate businesses across the UK.

Ofcom has released an article on how UK internet use has increased to record levels following the Coronavirus outbreak.

Openreach announced that Salisbury has become the first full city to gain access to FTTP technology

We want to ensure you have anything you need to continue business operations whilst enjoying your time off during the summer.

Search engine giant, Google, helps millions of businesses increase their online presence through their ‘Google My Business’ tool.

We wanted to provide a brief guide on how VoIP and Cloud PBX phone systems can help your business thrive.

Multiple households continue to struggle with slow broadband connections as the UK maintains lockdown procedures.

According to The Guardian, the recent surge in the number of people working from home has increased Vodafone internet usage by up to 50%.

We wanted to check in and ask how your systems and processes are coping remotely, and whether there are any areas that could be improved.

Many video applications have been criticised for not being secure. Wildix is the first 100% secure web-based application. Using WebRTC for complete security

Telecoms World is working with a number of NHS divisions to deploy Hosted Contact Centres and take patient and staff calls during the Coronavirus outbreak

Fax Machines were a fundamental piece of technology for businesses to communicate in the 80s and 90s. In recent years the Fax has become something of the past due to web-based software applications. Fax to Email is designed to remove clunky hardware and deliver messages to the required recipients whilst removing costs and management.

Accepting card payments over the telephone is a simple way of taking funds from your clients and securing an instant transaction to your account. But, it takes a few steps to set up a compliant payment gateway to avoid fines and penalties. Make secure payments over the phone using a PCI Compliancy level-1 solution to avoid fines and ensure that sensitive client card payment data is kept safe with cryptography.

We have been accepted to join the 2019 suppliers list for the G-Cloud 11 procurement framework with Crown Commercial Services.

London will gain 10 million more landline phone numbers later this year

Autumn is fast approaching. It's time to ensure Call Routing is set up for bad weather spells.

Ghostbusters

This article explores the history of phone numbers, including alpha-numeric prefixes, and using an alpha-numeric suffix for marketing purposes.

There are a lot of reasons why working from home is a growing trend. We explore the technology that businesses can use to set up effective home working.

Unified Communications provides a seamless user experience to help people work together more successfully, anywhere, on any device

#TWSelfie competition to win a Winter Hamper. Get your camera's ready.

The money raised will contribute towards opening a Cystic Fibrosis charity shop.

Take advantage of this limited-time offer!

Instead of sending our customers Christmas cards this year, we donated the money we would have spent on cards and stamps to charity.

With Christmas fast approaching, it's important that your customers know your business opening hours.

Valuable tips on how to prepare your business for when BT Openreach turns off its Copper Wire Telephone Network in 2025.

Are you managing your Video Conferencing in the best possible way to give everyone a great experience?

TEAM is the largest network of independent recruiters in the UK and we are pleased to announce our partnership with them for 2020.

Throughout 2019 the Telecoms World team helped increase local BNI memberships

The Cloud PBX Unified Communication system revolutionises access to the office from any location and changes staff statuses accordingly.

Giving your callers a good impression of your company is paramount to the success of your business.

There's a lot to think about when starting a new business, and it's often difficult to manage everything at once. At Telecoms World, our IT experts offer a simple solution to managing all of your online requirements to kickstart your business and get you noticed online.

We have looked at key advantages of working remotely, and how it can benefit businesses and staff. Here are our top 5 for employees and top 5 for employers.

We’ve outlined 5 top tips for making home working a success.

It is important that you have the right tools and software in place to work from home successfully.

Answers to typical questions being asked regarding our home working telephony solutions

As a valued client, we want to assure you that we have strong processes in place to ensure we maintain our services

How to improve your internet speed during Coronavirus outbreak

Our Mobile SIM Only service not only cuts business expenditure, but also offers increased value

It’s important to know what to look for when monitoring emails and device security from home.

With many of us working from home, and video conferencing apps becoming essential, how secure are they really?!

Accepting card payments over the telephone is a simple way of taking funds from your clients and securing an instant transaction to your account. But, it takes a few steps to set up a compliant payment gateway to avoid fines and penalties. Make secure payments over the phone using a PCI Compliancy level-1 solution to avoid fines and ensure that sensitive client card payment data is kept safe with cryptography.

Fax Machines were a fundamental piece of technology for businesses to communicate in the 80s and 90s. In recent years the Fax has become something of the past due to web-based software applications. Fax to Email is designed to remove clunky hardware and deliver messages to the required recipients whilst removing costs and management.

Telecoms World is working with a number of NHS divisions to deploy Hosted Contact Centres and take patient and staff calls during the Coronavirus outbreak

Many video applications have been criticised for not being secure. Wildix is the first 100% secure web-based application. Using WebRTC for complete security

We wanted to check in and ask how your systems and processes are coping remotely, and whether there are any areas that could be improved.

According to The Guardian, the recent surge in the number of people working from home has increased Vodafone internet usage by up to 50%.

Multiple households continue to struggle with slow broadband connections as the UK maintains lockdown procedures.

We wanted to provide a brief guide on how VoIP and Cloud PBX phone systems can help your business thrive.

Search engine giant, Google, helps millions of businesses increase their online presence through their ‘Google My Business’ tool.

We want to ensure you have anything you need to continue business operations whilst enjoying your time off during the summer.

Openreach announced that Salisbury has become the first full city to gain access to FTTP technology

Ofcom has released an article on how UK internet use has increased to record levels following the Coronavirus outbreak.

World Technologies (World Tech) is the sister company of Telecoms World, specialising in IT services and support for SMEs and Corporate businesses across the UK.

Upgrading to a cloud-based system can not only future-proof your business, but also saves you a significant amount of money along the way.

Openreach has announced that 80,000 Edinburgh homes and businesses can now access full fibre broadband

As the UK evolves into the ‘new normal’, many businesses are now gradually looking into how they can return to the office safely and successfully.

Openreach has announced that Full Fibre broadband is progressing throughout Northern Ireland and Wales.

Media regulator, Ofcom has recently announced guidelines on how communication providers should be treating those who are struggling due to Coronavirus.

Ofcom has announced a review of the pricing practices that broadband companies are applying, ensuring vulnerable out of contract customers are protected.

Ofcom has announced that the UK could soon experience a faster, more reliable wireless connection.

Combine a professional web and email domain with the latest Microsoft 365 software to achieve a reputable business presence

Virgin Media has announced the Autumn launch of a new ‘Essential Broadband’ service available to customers receiving Universal Credit.

Unified Communication and Collaboration (UC&C) provides users with a secure connection for all devices, linking them together in one, easy-to-use system.

Many businesses suffered in the early stages of lockdown with no disaster recovery plans in place. Is your business prepared for a second COVID-19 wave?

According to new figures published in Ofcom’s Connected Nations summer update, full-fibre broadband is now available to over 4.2 million homes in the UK.

We want to provide your business with useful ways to broaden your local presence and report on individual campaigns using local number analytics.

Telecoms World are happy to announce that we have now officially joined the G-Cloud 12 framework, enabling us to continue to provide cloud-based services to business across the UK.

There are many articles on how to increase inbound calls to your business, but how do you manage a sudden surge in inbound calls with limited staff?

Did you know that 86% of consumers say that authenticity is a key factor when selecting a brand? We want to dive deeper into what it takes to develop a professional brand image

Analyse your local number marketing success in 4 simple steps.

Professional voice recordings can keep customers engaged and reduce the number of hang-up calls, resulting in increased new business leads.

Government regulator, Ofcom, has recently announced that mobile phone companies will no longer be permitted to sell ‘locked’ handsets.

2020 has been an extremely difficult year for all of us, and businesses around the world have had to react quickly to ensure they remain afloat, with employees safely and efficiently working from home. As a result, many businesses have struggled to maintain a high number of inbound calls and new business wins. In this blog post, we provide 3 simple methods to start your 2021 off in great form.

Despite 2020 not going much to plan, there are still areas in which businesses can benefit financially, environmentally, and socially this Christmas.

As we bring an end to an extremely difficult year, we reflect on the struggles many businesses have faced, and what measures can be put in place to prevent additional pressure on your organisation.

An introduction to the Pocket Landline solution with our Black Friday offer (£14.99 for 3 months, £19.99 thereafter on 24 Months Contract)

According to recent figures from network provider Openreach, 2020 delivered more than double the amount of broadband usage across the UK, including a record-breaking Boxing Day. This was driven by an increased use of home working technology, video conferencing, online gaming, and streaming services such as live sport, Netflix and Amazon Prime Video.

The end of the PSTN has many businesses raising similar questions and concerns on the future of their phone calls. The switch-off is the biggest change in telecoms for centuries and our experts address any preconceptions and look at the alternative 'internet-based' solutions...

As broadband services have evolved in reliability and speed over the past 10 years, we wanted to answer some frequently asked questions on broadband connectivity and how the UK is set to becoming fully digital using fibre connectivity by 2025...

As lockdown restrictions vary across the UK, it will take the country a long time to recover, in all manner of ways. There are glimmers of a �new normal� and an array of new business opportunities have emerged as people learn to adapt to new ways of living. Here's a few tips on starting a new business in 2021.

When it comes to maintaining a professional business presence, there’s nothing better than using your new business number when making outbound calls to customers. But what happens when you’re making the call from your personal mobile? Many businesses often find themselves losing out on new sales simply because the receiver doesn’t recognise the mobile number to be genuine. Here’s how you can combat this problem!

We look at 3 recording solutions that can help your business stand out from competitors and streamline your call management and professionalism.

Your business number can have a dramatic impact in driving new business and gaining additional revenue. We want to dive deeper into the business types that can benefit from rebate numbers, and look at the different types of 084, 087 and 09 Premium Rate Service Numbers that could benefit you.

Have you ever wondered what you would do if your internet connection were to fail? If so, it probably means that you need a disaster recovery solution to fully protect yourselves should the worse happen. Almost every business requires some kind of internet connection to successfully run, and this means that if your connection suddenly stops, then so does your business and its income.

There are many things to consider when starting a new business, but what happens when everything is ready but your broadband line connection is delayed? The Telecoms World 'Office in a Box' solution allows your business to continue with your business launch date by providing a quick and simple plug and play internet solution.

VoIP telephony is the an advanced form communication utilising internet technology and cloud-based management platforms to build a robust, reliable and affordable voice option for business. Thousands of business across the UK have switched to VoIP for the key reasons outlined in our article...

In this blog post, we will be looking at the benefits of freephone 0800 numbers and why these should be considered for your business. These non-geographic numbers can boost sales and create a professional brand image when applied to company marketing or promotional campaigns...

Attracting a new business partner can be difficult and frustrating at times. Although you’re offering a fantastic opportunity and essentially a win/win situation, people may not always be in a position to accept your proposal. We’ve put together 7 useful tips in how to attract new business partners and grow your business.

We’re always looking to help businesses find new ways to enhance their performance, increase sales and boost communication. With the year now coming to an end, we wanted to explore some of the upcoming industry changes and how to overcome some of the potential roadblocks with opportunities to slingshot your business into 2022!

A fantastic way to introduce calls to your business with professionally recorded welcome messages, department options, busy and out of hours messages. Using the Interactive Voice Response solution is the ideal way to configure a virtual receptionist for call handling 24/7

When it comes to business success, one of the most important aspects is to ensure that inbound callers receive a courteous experience over the phone. Call Queuing can be one of the most essential tools in your business arsenal. Here's everything you need to know about queuing your business calls.

Never want to miss an important business call again? We’ve got you covered. How Simultaneous Targets can help your business thrive. These days the fight for business is real. With the economy now bouncing back and businesses clamouring for new custom, you need to make sure your business is at the top of its game and easily accessible to all.

The PSTN switch-off is the planned phase-out of the Public Switched Telephone Network (PSTN) in the UK, which has been in use for over a century. The switch-off means that traditional landline phone services will be replaced by Voice over Internet Protocol (VoIP) technology.

Founded in 2002, we are extremely proud to celebrate our 20th anniversary with our fantastic staff. An afternoon of delicious food, an amazing cake, a challenging quiz game and some light drinks were thoroughly enjoyed by all.

There are some essential communication products and services out there, but some stand out from the rest. Strategic Account Manager at Telecoms World, Derek Read appeared on the popular Business Bunker show to discuss the cloud-based, unified communications system Wildix.

VoIP Phone Systems have been in demand over the past few years, and will soon be the only available solution to connecting your calls post-2025. We wanted to address some of your frequently asked questions and advise on how Voice Over Internet Protocol (VoIP) can slingshot your business into the future.

There are numerous systems and platforms out there that can help boost your sales and enhance your call handling. However, its sometimes good to slow down and remind ourselves about the simple, cost-effective quick wins available to your business. We look at two of the smartest solutions in the Telecoms industry.

Many businesses are now moving away from the traditional office environment and using their mobiles for business calls. You may have come across the term 'Business Only SIM' but what does this actually mean for your business? Read more about how this can benefit your business.

We have been helping our customers boost their business in recent months with FREE promotion services including, creating a Google My Business Page and posting a business advert about their services to over 30,000 connections we have through our social media platforms. To celebrate the launch, we are giving away an Amazon Echo Dot! Show us how you�re promoting your Telecoms World business phone number.

The Coronavirus has been extremely tough for everyone. However, those with young children have had the additional struggle of having to rely on their home internet connection for online education. On 6th January, Ofcom announced they have released guidance to support families and their children to get online and continue essential learning.

On 19th January 2021, our Head of UK Sales, Keith Bird, became one of the very latest interviewees on the Business Bunker radio show and podcast on Channel Radio 2. Keith was interviewed for over forty minutes on the benefits of business broadband for episode 512 of the long-established and much-respected show, which has a studio based in Kent.

When it comes to forming an alliance with another business, it is natural to question the legitimacy of the partnership offer, and whether the benefits created on both sides are worth the effort. However, the simple fact is that partnerships offer a win, win for both parties involved, and one side cannot benefit without the other. In this article, we discuss 4 reasons why business partnerships are worth investing in.

We have explored some of the top website providers available to help you choose which one will help you get website up and running in no time. With the majority of the population working from home for almost a year, it has paved the way for so many more small businesses starting up.

Telecoms World is working with a number of NHS divisions to deploy Hosted Contact Centres and take patient and staff calls during the Coronavirus outbreak. This has enabled their call handlers to access all the departments they would typically need, from Accounts to IT Support, as well as specialist divisions being set up in response to COVID-19.

For NHS Trusts, finding home working solutions for their back-of-house staff and supporting departments has been essential. In this blog post, we look at 3 examples of key NHS Trusts and how we have helped them overcome the challenges and restrictions of the Coronavirus pandemic.

With many people now starting up their own business, it's crucial to know which telecom products are best suited. We look specifically at each of the Inbound Business Numbers available and help you to identify which type would benefit your business the most.

Are you managing your Video Conferencing in the best possible way to give everyone a great experience? The use of Conference Calls, Zoom, Teams and Facetime has dramatically increased over the last 2 years. In this blog post, we explore the simple ways to manage your business Video Conferencing in a secure and professional way.

There are many numbers available to businesses large and small, and it's important to identify which number would be most beneficial for your type of business. In this blog post, we will be looking at the benefits of 01/02 Virtual Numbers and why these should be considered for your business.

What does it mean to be PCI Compliant and does this effect your business? Many businesses are accepting payments over the phone or through a PDQ machine. If any company intends to accept card payment and store, process and transmit cardholder data, you need to host your data securely.

In the ever-changing business environment, transferring customer calls quickly and efficiently to all members of staff is essential for increased sales and customer satisfaction. It is vital to understand the perks of providing a seamless mid-call transfer process for businesses. Read about the benefits of transferring customer calls quickly.

There are numerous systems and platforms out there that can help boost your sales and enhance your call handling. However, its sometimes good to slow down and remind ourselves about the simple, cost-effective quick wins available to your business. We look at two of the smartest solutions in the Telecoms industry.

We answer your frequently asked questions on Cloud PBX phone systems and how this browser-based platform can support your business. We outline the ways that businesses use a Cloud PBX to enhance staff productivity, improve customer service and boost business sales using...

Marketing your business through multiple channels can be an effective way to increase inbound calls and bring in new business. However, with numerous campaigns across multiple locations, it can be tricky to report on which marketing campaign is generating the most leads. We want to provide your business with useful ways to broaden your local presence and report on individual campaigns using local number analytics.

With more and more people doing away with the traditional landline, potential new customers will appreciate you providing them with a mobile friendly number to contact; enabling you to appeal to a wider audience, not just your local area. Find out why an 03 number prefix could be a great choice for your business number.

Whether you're planning a getaway, office closures or simply wanting to enhance business continuity - Call Routing is essential for modern day working. Having a contingency plan in place when plans change can make all the difference for callers trying to get hold of your business. Learn the key rules in how to ensure you never miss another business call.

Virtual Receptionist services and Professional Voice Recordings can have a huge impact to your business. Whether you are a contact centre or larger business with multiple departments, it�s important to provide a professional and organised telephone service to customers using the appropriate customer greetings. We have compiled a list of the most common types of virtual message with reasons why they are so effective.

Microsoft Teams has been instrumental in the way we have communicated with others over the last 2 years, with businesses across the UK utilising the platform to stay in contact with customers, colleagues and suppliers. There has now been a fantastic new development in how Microsoft Teams can be utilised as a fully-functional telephone system for your business.

One of the best ways to truly get the most out of business activities is by examining the results. For instance, understanding the level of customer response when you launched your last promotion can help you determine what worked best, what could be improved and where to focus future efforts. Here's how Call Analytics can help you grow your business.

Managing your IT and computer systems can be a headache for many businesses. Risk of system and data breaches, cyber security issues, communication disruption and connectivity are just a few of the problems your business may face if not looked at properly. Here's a number of solutions that can reduce your business stress.

Remote working solutions to grow your business With many businesses now encouraging their staff to work remotely, it's important to know which software and applications are available to you, helping your employees to perform better wherever they are located. Here's a few cost-effective homeworking solutions and FAQs that address how to boost business revenue and enhance staff performance.

As we all now know from the Coronavirus pandemic, a disaster can suddenly hit when we least expect it. With many businesses now adapting to flexible working, there are multiple systems now in play to ensure that staff can work from anywhere. In this blog post, we discuss how to protect your business from disaster and answer the question, �why do I need a disaster recovery plan?�.

Working on the move means that business calls can be missed, this is simply resolved using a divert to the mobile phone. But how do you present a business telephone number when dialling out? Learn how a simple application allows users to choose the business number they want to present when dialling out.

Increase donations with an exclusive Charity 0300 Number. The ethical 0300 Number range allows not-for-profit, charities and public bodies to offer consumers a cheap to call, exclusive single point of contact across the UK. Read how an 0300 Number can help your charity or not-for-profit organisation.

There are many phone systems that are suitable for small businesses, and the best one for your business will depend on your specific needs and budget. Here are some popular options outlined in our blog...

SoGEA (Single Order Generic Ethernet Access) is a new type of broadband that allows businesses to access high-speed internet services without the need for a traditional phone line. With SoGEA, businesses can get a dedicated internet connection that delivers fast and reliable internet speeds.

Improved Customer Perception: Having an 0800 number can create a positive image of a business and can help to convey that the business is established and trustworthy. Customers are more likely to call an 0800 number as it is free for them to call, which can also improve customer satisfaction.

The best way to promote a business online will depend on several factors, including the nature of the business, the target audience, and the budget. However, here are some effective online marketing strategies that businesses can consider.

FTTC (Fibre to the Cabinet) and FTTP (Fibre to the Premises) are two different types of broadband connections that use fibre optic cables. The main differences between them include delivery distance, speed and cost.

An insightful Forbes article featuring Salesforce CEO Clara Shih discusses the remarkable impact AI co-pilots are making in customer service and sales. One of our clients has already experienced a 30% reduction in call volume by leveraging AI automation to handle repetitive customer inquiries. This has allowed their staff to redirect their focus towards revenue-generating tasks.

In a bid to shield UK mobile customers from unexpected roaming charges both at home and abroad, Ofcom, the UK's communications regulator, has introduced new regulations set to take effect from October 1, 2024. These rules come in response to the cessation of EU 'roam like at home' regulations following the UK's departure from the European Union.

Telecoms World is proud to announce the release of its latest innovation: the 'Business Calls' mobile application. Designed to meet the evolving needs of modern businesses, this cutting-edge app combines online control of call routing, call statistics, and number presentation into a single, user-friendly platform.

The issue of electricity consumption by generative AI systems is a significant and growing concern. As Sasha Luccioni from Hugging Face explains, these AI models are particularly energy-intensive because they activate vast amounts of computational resources every time they process a query.

The upgrade to the data link between the Large Hadron Collider (LHC) in Switzerland and data storage sites in the Netherlands represents a significant technological achievement. The newly established link, capable of speeds up to 800 gigabits per second (Gbps)

BT has significantly postponed its efforts to compel customers to transition from traditional copper-based landlines to internet-based services, citing concerns raised by vulnerable individuals. The company halted the switch at the end of last year following incidents where telecare devices ceased functioning. In the UK, nearly two million people rely on personal alarms connected to landlines.

UK telecoms regulations are set to become more stringent, aiming to block millions of suspicious calls from international scammers, according to the communications regulator Ofcom.

The UK's National Crime Agency (NCA) has closed down an online platform used by criminals to defraud thousands of people globally, according to an announcement.

The UK's mobile services currently operate across four generations of technology: 2G, 3G, 4G, and 5G. Since 2003, 3G networks have been used for calls, texts, and slower data services. However, mobile providers are now phasing out 3G networks, which may impact customers using older devices. If you have a 4G or 5G device, you likely won’t be affected, though some updates may be needed.

UK mobile customers will now have better protection against unexpected roaming charges, both at home and abroad, thanks to new Ofcom rules that come into effect today.

Social media companies will face penalties if they fail to protect children on their platforms, the UK communications regulator Ofcom has warned.