Allied Recruitment
"We have found a true partner with Telecoms World, their support and advice with our phone system and mobile services has been outstanding"
Allied Recruitment specialises in the supply of Temporary and Permanent staff to the Construction Industry. Supplying labourers, bricklayers, floor layers and even senior management staff with a wealth of experience in the construction sector. They provide a first-class service, with all employees being fully reference checked; ensuring that their clients get quality staff for the vacancies available.
The Challenge
Allied Recruitment has been growing rapidly with new staff and new premises. They wanted to improve their phone system, add additional phone numbers and manage their mobile phone contracts more efficiently. They were finding their call charges too high and experiencing difficulty managing their incoming calls from clients and candidates effectively. It was also essential to improve internal call handling between staff.
Customer Requirements
- Greater call insight
- Manage higher call volumes
- Number Porting
- Tariffs to suit individual usage
Telecoms World Solution
New phonelines and business broadband was installed for their call centre as well, which have both been enabled with scalable functionality to grow with their business. New users can be added instantly and remote workers can access the CRM and contacts list as if they were in the office. Having a scalable VoIP Phone System means they can concentrate on their business, clients and candidates without the worry of their communication infrastructure becoming out of date in the future.
Telecoms World ported all mobile lines over to a preferred UK network on a Business SIM-only deal to better manage Allied Recruitment's calls and data allowances on various tariffs. By offering a bespoke mobile tariff plan for Allied's 30+ SIM-only contracts, they can maximise cost savings and provide their mobile users, consisting of managers and field staff, with the correct allocation of calls and texts.
Allied Recruitment has also taken a range of memorable 084 Numbers for their business to be recognisable as a UK wide recruitment agency. Online call management means they can manage the time of day and call forwarding options to maintain a consistent, professional service. All calls are answered with an advanced IVR (interactive voice response), with greetings and messages voiced by a professional recording artist.
Solution Components
- Call Management / Professional call greetings
- 084 Number range
- Tariff blending and contracts set to same end date
- Future-proof Phone System
- Seamless Number Porting
Results
Allied Recruitment has instantly benefitted from a future-proof Phone System and mobile phone contracts with heavily reduced bills; with a broadband package to handle their business connectivity needs. Their existing numbers were ported over seamlessly and successfully, without affecting any customers calling them. They are very pleased that calls can now be answered much quicker and more efficiently by their staff. Their bespoke SIM-only package has meant that their existing contracts now all run concurrently and have the same end date; rather than various end dates with a previous provider. Saving them an average of 60% on their mobile bills each month!
